We aim to provide the best possible service to our patients and hope you will feel that we achieve that aim. The care of your health is a partnership between yourself and the Primary Health Care Team. The success of that partnership relies on co-operation between us.
You and your general practice
You and your general practice (YYGP) has been developed to help patients understand what to expect from their general practice and how they can get the best from their GP team.
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Our Responsibility To You
- You have a right to confidentiality.
- You have the right to see your medical records, subject to the limitations of the law.
- If your problem is urgent we will see you on the same day
- We will inform you when a doctor has to attend an emergency. We will give you the opportunity to book another appointment or, see another doctor.
- We will refer you to a consultant when your GP thinks it necessary. We will make an urgent referrals within one working day.
- You have the right to receive appropriate drugs and medication.
- We will provide the result of any test or investigation on request or at your next appointment.
Your Responsibility To Us
- Treat all surgery staff with respect.
- Do not ask for information about anyone other than yourself.
- Tell us of any change of name or address.
- Only request an urgent appointment if appropriate.
- You should only request a home visit if you are too ill to attend surgery.
- Cancel your appointment if you are unable to attend.
- An appointment is for one person only. If another member of the family has a medical problem you will need to book a separate appointment.
- Be be on time for your appointment.
- Do let us know whenever you feel we have not met our responsibility to you.
- We would, of course, also be pleased to hear when you feel praise is due!