To book same-day appointments patients need to call the surgery at 8:00am, these appointments can also be accessed online from the same time. Emergency/Urgent cases will be seen on the same day but it may not be with the doctor of your choice. Additionally, subject to availability, you can book an appointment up to 2 weeks in advance. If a patient wishes to see a particular doctor of their choice, they can express their wish to do so whilst booking the appointment. We also have an excellent nursing staff who offer a wide range of services.
It is your responsibility as a patient to cancel any appointment you have made in reasonable time so that it may be given to another patient. Please always let us know when you are unable to attend an appointment at least 20 minutes prior to your appointment time so another patient can benefit from this. You are also expected to ring the surgery to inform if you may be late. Non-attendances of appointments are closely monitored, and patients who do not attend booked appointments regularly are identified and warned to avoid removal from the practice list.
If you feel unhappy about the treatment your GP has recommended, or your condition does not improve, please feel free to book another appointment to discuss your concerns with the GP.
For information on online patient access, please speak to a member of staff at the reception.