Appointment Experience & Quality of Care

Dear Patient,

Thank you for choosing our GP surgery for your healthcare needs. Your feedback is important to us, as it helps us improve our services and better meet your needs. Please take a few minutes to complete this questionnaire. Your responses will remain confidential.

Appointment Experience

How easy was it to schedule your appointment?

Did you receive a reminder about your appointment?

How would you rate the waiting time at our surgery?

Did the doctor/nurse explain things to you in a way that you could understand?

Quality of Care

How satisfied are you with the care provided by our GP surgery?

Did you feel listened to and respected during your visit?

How would you rate the cleanliness of our surgery facilities?

Privacy Protection

Information entered into survey forms is used only for the purposes of processing your survey information and is stored and accessed securely by designated staff.

Issues raised in comments may be discussed between relevant members of staff. The information is used for quality monitoring purposes, in line with the expectations of those submitting the feedback.

Any personal information transmitted via survey forms may be anonymised when this is required to ensure compliance with General Data Protection Regulation.

This information is not shared with any external third party organisations.

This information is retained for up to 28 days.

I consent to my information being used for the purposes described above and wish to submit this online form to Kenwood Medical Centre • Kenwood Gardens, Ilford, Essex, IG2 6YG.

Learn more about our Privacy Policy and Terms of Use. Should you have any concerns about sending your personal details using the web, please use one of the alternative methods offered by our organisation.